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Support-Webhosting FAQ

  1. Where are my CGI scripts?

  2. I use FrontPage but I am getting error messages when I attempt to publish my site?

  3. What are all of these files in my home directory?

  4. Where is the control panel?

  5. Where do I upload files with FTP?

  6. Where are my stats?

  7. What do all of these web page statistics mean?

  1. We make several popular CGI scripts available on a per-request basis. Due to the very low demand for these pre-configured scripts and the inter-operability issues with Microsoft FrontPage they are only activated on an as-needed basis. If you need to have the pre-configured CGI scripts installed, please email our Support Team .

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  2. To ensure optimal security, you must publish your files through the FTP option within FrontPage .

    Questions about how to use FrontPage or any other problems beyond simple server connectivity issues (which are rare) should be directed to Microsoft Technical support. Microsoft's Support Department can be reached through their web site, located at http://support.microsoft.com


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  3. There are many files configured in your home directory automatically by our system. The most important file is the directory called “www”. You should place all of your web page files in the “www” directory if you wish for them to be available on your web site. Anything placed in your home directory will not be accessible to others .

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  4. The client control panel is located at http://www.YOURDOMAIN.com/cams, where YOURDOMAIN is replaced by the name of your domain. The username and password were mailed to you when your account was configured. If you need that information please email our Support Team .

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  5. When you log into your web site, you should look for a directory called "www" in your home directory. Place all content you wish to make accessible on your web site in this directory. For example, placing a file called "test.txt" in your "www" directory would allow users to view the file at http://www.YOURDOMAIN.com/test.txt .

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  6. Your web site statistics are located at http://www.YOURDOMAIN.com/stats/, where YOUR DOMAIN is replaced by the name of your domain .

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  7. Webpage statistics give you a quick synopsis of all activities on your website. Most of the information provided in your statistics reports are related to how frequently people visit your webpage.

    A webpage "hit" is defined as a single attempt to access your webserver, regardless of whether or not it was successful. All successful pageviews count as at least one hit. Each image, flash movie, media clip, or other file included in your webpage also counts as a hit. This means that a single page with 15 graphics generates 16 "hits" each time it is loaded by a single visitor. When you see totals and statistics related to "hits", this is the number of attempts to access your webserver for any given period of time.

    A webpage "file" is a request that actually sent a file to the user. This gives you the ability to see how many times someone actually downloaded something from your website. Files will not count errors (such as 404 Not found errors, covered below), and it will not count attempts to view your page by caches servers. Cache servers are computers that proxy requests from a large network and store the result. Large Internet providers often uses cache services to speed up Internet access for their customers. Caches download one copy of a page and then store it for a predetermined period of time. Users attempting to access your webpage from behind a cache will only show up as a "File" (IE- they downloaded something from your website) if it is the first time the cache has visited your webpage, or if the content has updated. Otherwise the cache simply checks to see if the file has changed, and if it has not changed it sends back the locally stored copy instead of the copy from your website.

    A webpage "site" is the number of individual computers that accessed your webpage for a given time period. Each computer on the Internet receives its own unique number while it is connected to the Internet (called an IP Address). Sites counts the number of unique IP addresses that visited your website.

    Visits track the number of individual user "browsing sessions" that occur on your website. If a single user stays on your website for a given period of time and remains active (IE- he/she is clicking webpages and reading your webpage) that entire "session" will count as a visit. If they visit your webpage again after the session has timed out, they will be counted as a new visit. Visits only count pages, they do not count images, so users who are linking to graphics on your webserver will not appear as visitors until they actually download or view an HTML page.

    Response codes are an indication of how the webserver handled your request. Code requests in the 200 range are successful pageviews, codes in the 300 range are related to content relocation, or cache requests to check the validity of stored pages. Only codes in the 400 and 500 range indicate errors on your webserver. 404 errors are the most common type of error code, and are encountered when you attempt to access a file that is not on your website. If you are getting a 404 error (Also known as a "Not Found" error), make sure you typed the filename you wish to link to properly and that you have uploaded that file to your website.

    Additional information about webalizer can be found on the author's webpage at: http://www.mrunix.net/webalizer/webalizer_help.html.

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