The first step is to check and make
sure you are dialed in properly and you can access other webpages. It
is usually a good idea to check very large sites (CNN, Yahoo, etc.)
and make sure they are loading properly. If they are loading properly
and you are still unable to load your website, it is possible that the
connection between your ISP and our network is unstable. Please contact
Tech Support.
We currently uses Internap for our network
connectivity. We have a variable-bandwidth connection to Internap's
datacenter in downtown Atlanta that allows us to scale our connectivity
needs to meet customer demand. In turn, Internap has connections with
9 major Internet backbones, which include Qwest, UUNet, BBNPlanet (GTE/Verizon),
Sprint, Verio, AT&T, Digex, and more. This flexible connectivity
allows websites to bypass major bottlenecks on the Internet where ISPs
connect together and travel directly to the destination, passing over
a minimal amount of third-party networks increasing reliability and
speed.
We use monitoring systems to ensure
that our servers and services are available 24x7. Machines are polled
every 5 minutes, and administrator notification is sent immediately
after service problems are detected. We have also configured our servers
to check themselves and correct service problems if they are detected,
allowing graceful service restarts even before notification occurs.
